Nature Pure Labs works to provide all customers impeccable customer service.

Payment Options:
Apple Pay and all major credit cards accepted – Visa, MasterCard, American Express, Discover, Diner’s Club.

Return Policy:
Refund or exchange within 14 days from date of delivery with legitimate reason and representative authorization.

There is no restocking fee on product returns.
We will not accept returns on overly used products.

Petite Sizes, CIT Roller, Stem Cell Eye Complex, Stem Cell Face Complex, Sleep Squares, makeup, handmade soap and nutritional products including but not limited to Hippophae Tea, Hippophae Oil, Honey and other ingestible products or supplements are non-refundable and will not be accepted for return or exchange.

Nature Pure reserves the right to refuse a return if there is suspicion of fraud or abuse in any part of our return program.

Delivery Refusal:
If you refuse a delivery, you will incur original shipping charges along with actual return shipping fees.

NaturePure.com reserves the right to refuse a return if there is suspicion of fraud or abuse in any part of our return program.

Damaged Shipment:
Contact us immediately at natpure@naturepure.com and email a photo of the original box and packaging. All order leave our premises in perfect condition, and we make every effort to ensure that your orders arrive in that same condition. Damage return inquiries must be made within 2 days of receiving your order.

Refund Policy:
Refunds must be authorized by a representative. In order to obtain a refund, send an email to natpure@naturepure.com with a reason and/or explanation and in the subject write, “Refund Request.” You will receive instructions how to proceed and where to return the products.

Refund requests will only be granted if all information is submitted within 7 days of the date of delivery.

Shipping and handling fees on product returns for refund are non-refundable. On free shipping orders a shipping cost will be deducted from refund amount.

Sales Tax:
An automatic applicable sales tax is computed on product total for all orders shipping to New York.

Shipping:
We ship to all 50 United States via UPS and to Canada via USPS. Please try not to use P.O. Box address within the United States as that will increase time of delivery.

Processing and Delivery Estimate:
Processing – 1-3 Days

East Coast – 3-5 Business Days.
Midwest – 5-7 Business Days.
West Coast – 7-10 Business Days.

Standard mail to P.O. Box addresses, Hawaii, Alaska, or Canada 10-14 business days.

Actual delivery time may vary.